Service Request Ticket - # 14222

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 13, 2006 10:52 AM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050987[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. CPPYB91 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS OfficePro 2003 from P0056135

Wired NIC 00:12:3F:CD:5A:7D

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Mar 13, 2006 12:11 PM 
Done.
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Brad Dougherty Mar 13, 2006 12:08 PM 
YL is the user name in SpectreSoft. We needed the
user names for the mash users. I'm going to add
the entire department as admins.
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Courtney Wehner Mar 13, 2006 11:58 AM 
She called back and said that the username is "YL"
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Myron Hoeckle (Student) Mar 13, 2006 11:06 AM 
called told her to call back with the username.
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Myron Hoeckle (Student) Mar 13, 2006 11:03 AM 
I've seen this before. its when they don't have
administrator access.
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Audrey Macken Mar 13, 2006 10:55 AM 
"Unable to write to ./appts32.ini."  She 
requested that Paul look at this. She created a 
new user account and it started doing this.
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