Service Request Ticket - # 14255

Service Request Information

CONTACT Name Orwick, Betty   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 14, 2006 01:35 PM
Department Strategic Communications & Marketing Phone 88813
Location Email orwickb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040666[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag 53T8Z61 Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 53t8z61 Location ITC Fee Payment

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751, Pre 2000

Wired NIC 00:11:43:BB:0F:2C

TECHS Submitted by James Varieur Contact specialdoug@hotmail.com 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Mar 15, 2006 12:32 PM 
the printer wasn't currently housing a job to
print... so if there is no job to print... you
can't cancel a job.
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Audrey Macken Mar 15, 2006 10:58 AM 
I updated this because she called back and said 
that she tried following the steps that were left 
on her message, but the only options she had was 
to restart her printer, not 'cancel job'.
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Myron Hoeckle (Student) Mar 14, 2006 02:01 PM 
going into the job menu and 'cancel job' really
stops it from being tied up but seem more like a
temp work around a much bigger problem.
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Myron Hoeckle (Student) Mar 14, 2006 02:00 PM 
they seem to tinker with that printer alot... they
say it will just hang at a job so the delete it
out of the queue...(bad) and they restart the
printer and it will still say busy network.
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James Varieur Mar 14, 2006 01:36 PM 
Pandora printer, does not print pdf's, word docs. 
or anything else they have tried. More then 1 
person can ot print to this printer.
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