Service Request Ticket - # 14262

Service Request Information

CONTACT Name Lockett, Kim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 14, 2006 03:30 PM
Department Phone 88162
Location Email klipp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040653[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 51T8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:BB:14:40

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact agonzal@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gonzalez
Email

Public
Entered by Date Memo
Andrew Gonzalez Mar 21, 2006 12:46 PM 
Well its been 5 days. I think it's safe to unflag now.
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Andrew Gonzalez Mar 14, 2006 04:15 PM 
She may call back if her computer is still having
this problem. I'll flag it for now.
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Andrew Gonzalez Mar 14, 2006 04:15 PM 
Had her adjust the power options from the control
panel. Had her turn off sleep and hibernation.
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Jonathan Guillen Mar 14, 2006 03:31 PM 
She says it has happened 3 times today and it is 
interrupting her work, needs it fixed asap. The 
monitor goes blank and the machine stops making 
noise. She says she has to push the flashing 
power button once, then wait, and press it again 
for the machine to come back on.
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