Service Request Ticket - # 14263

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 14, 2006 04:11 PM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050319[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 406R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from TRI Site License

Wired NIC 00:12:3F:97:18:B4

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Brian Smith Mar 31, 2006 03:05 PM 
done
 Add Attachment
Ronni Luchterhand Mar 30, 2006 04:21 PM 
called again and left another message that we need
dates/times available (for Ella Taylor) so we can
check things on that end.
 Add Attachment
Ronni Luchterhand Mar 23, 2006 04:05 PM 
tried calling, no answer (and no message... still
waiting for call back)
 Add Attachment
Ronni Luchterhand Mar 22, 2006 09:41 AM 
left another message,...  we need times available.
 Add Attachment
Ronni Luchterhand Mar 22, 2006 09:30 AM 
87321059 is Ella's "WOU#"
 Add Attachment
Ronni Luchterhand Mar 20, 2006 10:20 AM 
tried calling again--this time didn't leave message
 Add Attachment
Ronni Luchterhand Mar 16, 2006 03:50 PM 
calendar she is trying to access:Ella Taylor,
taylore 8-8589.  Outlook looks setup right, she
can view other calendars just fine.  Will check
with Ella Taylor to dbl check permissions. left
message requesting WOU# and times she will be
available so that we canb check settings on her
side too before messing with Nancy's calendars too
much.
 Add Attachment
Jonathan Guillen Mar 14, 2006 04:12 PM 
She double checked with the other user whose 
calander she needs access to, and the correct 
permissions are set, but it tells her when she 
tries to access the calander from her account 
that permission is denied.
 Add Attachment