Service Request Ticket

Service Request Information

CONTACT	Name	Orwick, Betty	Date	Mar 16, 2006 02:51 PM
	Department	Strategic Communications & Marketing	Phone	88813
	Location		Email	orwickb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031260 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Power Mac G5 1.8GHz #z0aa
	Serial No.	SYM426F6NRGK	Location	PDR
	CPU	G5 1.6GHz
	OS	Unknown	Software	MS Office from P0047748, Adobe Creative Suite Prem CS3 Mac License from P0065768, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488
	Wired NIC	00:0D:93:2B:93:CE

TECHS	Submitted by	Paul Lambert	Contact	lambertp@wou.edu	88003
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Mar 21, 2006 11:23 AM	gonna walk through her how to update her adobe software.	Add Attachment
Myron Hoeckle (Student)	Mar 21, 2006 11:18 AM	the only ones that she made at home and made it a pdf maker at home only these conditions clog the printer. creative suite 2 coneversion to CS 1 and postscript PDF export.	Add Attachment
James Varieur	Mar 20, 2006 04:43 PM	Betty called and says she has something "interesting" to tell you. Regarding a printer	Add Attachment
Myron Hoeckle (Student)	Mar 20, 2006 01:49 PM	1 page start was 1:10 - 1:13 arrived. 2 pages starts at 1:14 and so far hasn't arrived.	Add Attachment
Myron Hoeckle (Student)	Mar 20, 2006 01:46 PM	this document she is sending is 5.5 MB in size. when I had to send the whole thing, it stayed at sending data for 5 mins. so I canceled it and resent just one page it took 30 to send data but was after 3 mins it. then we sent 2 pages and I had to leave before I arrived at the printer.	Add Attachment
Adam Bates	Mar 20, 2006 11:41 AM	Still not sending jobs.	Add Attachment
Myron Hoeckle (Student)	Mar 16, 2006 04:35 PM	printer queue was stopped... restarted it. works good.	Add Attachment