Service Request Ticket - # 14313

Service Request Information

CONTACT Name Alexander, Joel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 16, 2006 02:53 PM
Department Behavioral Sciences Division Phone 88355
Location Email alexanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030732[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 9NC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:05:B1

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Mar 17, 2006 03:32 PM 
It looks like it may have been a Sophos issue.
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Ronni Luchterhand Mar 17, 2006 09:45 AM 
he called back and is still having problems. 
apparently it unfroze itself this morning but he
is still having problems. svchost.exe may have
been the error.  would like someone to check this out
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Jonathan Guillen Mar 16, 2006 02:53 PM 
User reports "cvchost.exe" error and memory 
errors after logging into desktop.
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