Service Request Ticket - # 14342

Service Request Information

CONTACT Name Baldwin, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 20, 2006 08:02 AM
Department Phone 88089
Location Email baldwinm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050954[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000: Pentium M, 1.73GHz,2MB Cache,533MHz FSB
Serial No. GVXBX81 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0055522

Wired NIC 00:14:22:E2:66:D5


Wireless NIC 00:13:CE:65:81:E8

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Mar 20, 2006 03:50 PM 
Martha is fixed.
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Brad Dougherty Mar 20, 2006 03:13 PM 
Elise is fixed.
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Brad Dougherty Mar 20, 2006 11:52 AM 
mark is fixed
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Audrey Macken Mar 20, 2006 08:38 AM 
Elise Clason (88889, HL 209) is also having this 
problem.
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Audrey Macken Mar 20, 2006 08:36 AM 
Martha Sargent (88350) just called with this 
problem.
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Audrey Macken Mar 20, 2006 08:04 AM 
He has been having problems when he logs into his 
computer. It will say "please wait, applying 
personal ssettings..." and it doesn't do 
anything. It just sits like that for a long time. 
He pulled the ethernet plug out and plugged it 
back in and now he can't access anything on Mash.
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