Service Request Ticket - # 14363

Service Request Information

CONTACT Name Wade, Philip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 20, 2006 02:34 PM
Department Natural Science Division Phone 88225
Location Email wadep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050794[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. FPW5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700, Photoshop Elements v4.0 WIN License and Premiere Elements v2.0 WIN license from P0056366

Wired NIC 00:12:3F:95:22:A2

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Apr 05, 2006 03:02 PM 
he has the printer NS124 not sure if that is the
one he wants...
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Myron Hoeckle (Student) Apr 05, 2006 03:00 PM 
he has both installed. and Icons are on the desktop...
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Myron Hoeckle (Student) Apr 05, 2006 02:57 PM 
called informed him that I was going to remote to
his machine and investigate.
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Tricia Flaherty Apr 05, 2006 02:25 PM 
Please check on his installsof Adobe premiere 
Elements and Photoshop elements as he was not 
able to find them.  He also had asked about being 
hooked up to NS 125 printer(deskjet on a jet 
direct) but according to Rick this printer is not 
actually in NS125 so you might have to get more 
details on what printer he is actually refering 
to.
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Brian Smith Mar 22, 2006 04:56 PM 
done
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Tricia Flaherty Mar 21, 2006 01:20 PM 
He called me today to let me know that he has 
moved all file he would need of his 
computer...and we can move up the delivery of the 
new one...He may not be around but said that we 
may have Nikki Winslow or some other office staff 
in Natural Science let you in to swap out his old 
machine at anytime this week.
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Tricia Flaherty Mar 20, 2006 02:43 PM 
I have put machine with monitor and accessories 
in TECH Inbox area with a GFA setup sheet listing 
recently purchased software for him(Photoshop 
Elements v4.0 WIN License and Premiere Elements 
v2.0 WIN  license from P0056366, MS Office Pro 
2003 from P0054700)  please check with Phillip 
for any additional software that may need 
transfered.  I did ask him about this a week ago 
and at the time he could not think of anything. 
He said that He would be available to do this 
swap of machines Wednesday through Friday of 
Finals Week(this week)
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