Service Request Ticket - # 14384

Service Request Information

CONTACT Name Dolan, Maureen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 21, 2006 01:24 PM
Department Social Science Phone 88292
Location Email dolanm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030745[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 81F0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:26:98

TECHS Submitted by James Varieur Contact specialdoug@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Apr 03, 2006 11:29 AM 
Installed.
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Brad Dougherty Mar 27, 2006 12:29 PM 
She said she was going to call us back when she
gets back to her office.
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Brad Dougherty Mar 22, 2006 12:25 PM 
Called and left a message.
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Joe Crowe Mar 21, 2006 06:44 PM 
M Dolan is a really nice lady.  She'll talk your
ear off.  Don't get too caught here....
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Andrew Gonzalez Mar 21, 2006 02:46 PM 
She has the software with her.
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Andrew Gonzalez Mar 21, 2006 02:46 PM 
When I spoke to her while I was helping with her
pop-up issue, I told her if she needs help she can
call in and ask someone to remote into her machine
to watch what she's doing and walk her through the
install if she needs help.
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James Varieur Mar 21, 2006 01:35 PM 
 She has tried to install herself but can not get 
it to work.
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