Service Request Ticket - # 14386

Service Request Ticket - # 14386

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Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Mar 21, 2006 02:17 PM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20051002 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	CR80J91	Description	OptiPlex GX620 SFF Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	cr80j91	Location	was in ITC 003
	CPU	Pentium 4-3.2GHz
	OS		Software	MS Office Pro 2003 from P0056290, Photoshop Elements v4.0 WIN License and Premiere Elements v2.0 WIN license from P0056366

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	thompsr@wou.edu	88071

Tracking

Entered by	Date	Memo
Rick Thompson			Email Public
Entered by	Date	Memo
Rick Thompson	Apr 10, 2006 04:17 PM	Got an e-mail back from Dr. Wade. He said everything looks good.	Add Attachment
Rick Thompson	Apr 06, 2006 01:47 PM	all software and driver loaded and left the machine that has the scanner hooked to it there. Put the new instru station on front table. E- mailed Dr. Wade to check. Need to get with Joe for printer.	Add Attachment
Tricia Flaherty	Mar 22, 2006 02:44 PM	Rick, I have all the computers on the inventory work bench in ITC008..The last two memos detail the software that needs to be on the final image besides your basic lab image...there is a networked deskjet in the room but I believe it is a NS owned printer check with Phillip Wade about any other questions or issues on setting up this lab.	Add Attachment
Tricia Flaherty	Mar 22, 2006 02:39 PM	I missed Paup software (site license on T Drive) on the previous memo	Add Attachment
Tricia Flaherty	Mar 22, 2006 02:37 PM	Software that will need to be on LAB machines in NS125: Micrososft Office pro 2003 from P0056290 Adobe Photoshop Elements v4 from P0056366 Adobe Premiere Elements v2 from P0056366 Microsoft Office Pro 2003 from P0056290 Intel Microscope software(there is a version on T drive and Phillip Wade said he has disks in NS 125 in cabinet above sink) ArcGis 9(site licenseon T Drive) There is a scanning station with a computer in the room which will not be part of the student lab but will need to remain in the room (W#20030641) We have a instructor station on order that will match the specs of these 6 stations and will go in place of laptop with projector station in the room Paup software (site license on T Drive)	Add Attachment
Andrew Gonzalez	Mar 21, 2006 03:34 PM	They didn't come with any drivers, just extra video editing software.	Add Attachment
Andrew Gonzalez	Mar 21, 2006 03:31 PM	Firewire cards installed.	Add Attachment
Tricia Flaherty	Mar 21, 2006 02:19 PM	opps forgot to tell you that machines are on my inventory bench with box of firewire cards too	Add Attachment
Tricia Flaherty	Mar 21, 2006 02:18 PM	the 6 lab machines in NS 125 are being replaced over Spring Break with 6 new machines from Student Tech. These machines will need to have firewire cards installed on them before I turn them over to Rick so that a lab image can be made. Please put this task in my list when you have this done and put any necessary drivers under: T:\7. LABS\NS125\Drivers for Optiplex GX620 SFF	Add Attachment