Service Request Ticket

Service Request Information

CONTACT	Name	Young, Niki	Date	Mar 22, 2006 03:08 PM
	Department	Center for Academic Innovation	Phone	88895
	Location		Email	youngn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20040961 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
	Serial No.	8YM3Q71	Location	PDR
	CPU	Pentium M-1.7 GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0053370
	Wired NIC	00:12:3F:D8:99:6F
	Wireless NIC	00:12:F0:88:A8:0B

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Mar 24, 2006 04:11 PM	Cleaned one of the ram slots a little bit more. Seems to be working now.	Add Attachment
Brad Dougherty	Mar 24, 2006 02:11 PM	I have the laptop in the office. I'm running some memory tests right now.	Add Attachment
Ronni Luchterhand	Mar 24, 2006 09:06 AM	she called today and said that it crashed again yesterday after her last call. Today she turned it on and while checking her email she recieved a "Hardware malfunction: call your hardware vendor for support. NMI:parity check/memoryparity error this system has halted.	Add Attachment
Audrey Macken	Mar 23, 2006 03:57 PM	She said it is working okay today, but she would still like someone to come over and take a look. She will be in all day tomorrow.	Add Attachment
Brian Smith	Mar 23, 2006 08:22 AM	I left a message asking for her to call back with some times that she will be available to have a tech come over.	Add Attachment
Courtney Wehner	Mar 22, 2006 03:10 PM	"Hardware malfunction". Last week she spilled something on it and had it worked on, but now it is giving her problems again. She is nervous about files or hardware being damaged. She is in till 5pm today and back tomorrow. Thanks	Add Attachment