Service Request Ticket - # 14489

Service Request Information

CONTACT Name Catto, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 30, 2006 08:28 AM
Department Strategic Communications & Marketing Phone 88163
Location Email cattol@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040953[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
Serial No. BFHPP71 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0053329, Adobe Creative Suite 2 from P0053329, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488

Wired NIC 00:12:3F:D7:80:75


Wireless NIC 00:12:F0:88:88:D4

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact lambertp@wou.edu 88003

Tracking

Entered by Date Memo
Paul Lambert
Email

Public
Entered by Date Memo
Paul Lambert Apr 04, 2006 10:52 AM 
Her radio was turned off.  Fn-F2 turns it back 
on.
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Joan Guralnick Apr 04, 2006 09:51 AM 
Paul said that he would try one more time to try 
and take care of this
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Joan Guralnick Apr 04, 2006 09:43 AM 
She is not getting wireless connection with her 
laptop.  Also not connecting to Pubrel network 
share. Quit working after the File maker Pro 
installed.
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Joan Guralnick Mar 30, 2006 11:34 AM 
discussed this with Paul.  He is going to look 
at this.
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Courtney Wehner Mar 30, 2006 08:30 AM 
She said that she had Filemaker Pro installed on 
her computer a couple of days ago and after that 
she has had no connection in the office or at 
home.  She just ordered wireless a week or more 
ago and it was working at both places then.
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