Service Request Ticket - # 14500

Service Request Information

CONTACT Name Edwards, Leta N.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 30, 2006 02:56 PM
Department Advancement & Foundation Phone 88149
Location Email edwardsl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020660[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4, 2.80 GHz
Serial No. B77KW21 Location PDR

CPU Pentium 4-2.26GHz


OS Unknown Software office XP Pro from P0042963, Adobe Creative Suite Prem from P0049693 moved to W#20060232

Wired NIC 00:07:E9:77:BD:D3

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Mar 30, 2006 03:25 PM 
took a look and left a message
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Audrey Macken Mar 30, 2006 02:59 PM 
She said that when she turned on her computer 
today, the standard wallpaper for her office 
appeared, but she had been using another 
background, which was gone. The icons on her 
desktop were rearranged and she is getting weird 
email messages. She said it is not bothering her 
too much, but she would like a phone call, at 
least, just to make sure everything is ok.
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