Service Request Ticket - # 14601

Service Request Information

CONTACT Name Boespflug, Randy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 04, 2006 04:59 PM
Department Phone 88313
Location Email boespflugr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050991[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 1QPYB91 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS OfficePro 2003 from P0056135, Dragon Naturally Speaking Medical v8.0 #A709A-F00- 8.0 from P0056567 upgraded to Dragon NatSpking Medical v10 from P0069627

Wired NIC 00:12:3F:CD:60:35

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Apr 10, 2006 01:26 PM 
Fixed.
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Brad Dougherty Apr 10, 2006 01:25 PM 
I copied my profile to the  default one and then
deleted his profile.
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Brad Dougherty Apr 10, 2006 12:44 PM 
I called and they said they would have him turn
his machine on at 12:30pm. He hasn't done so yet.
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Brad Dougherty Apr 05, 2006 11:45 AM 
Today is his day off. Give him a call tomorrow.
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Audrey Macken Apr 04, 2006 05:01 PM 
Naturally Speaking is the name of the program 
that was installed. After it was installed, he 
got a message saying that it was not available or 
needed to be installed. He mentioned that Crystal 
Beahm had the same problem and it was able to be 
taken care of remotely.
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