Service Request Ticket - # 14611

Service Request Information

CONTACT Name Moritz, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 05, 2006 10:55 AM
Department Social Science Phone 88306
Location Email moritzm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040559[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 700m Intel Pentium M, 12.1in WXGA
Serial No. 76DMK61 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office 2003 Pro from P0050950

Wired NIC 00:0B:7D:12:BE:C6

TECHS Submitted by James Varieur Contact specialdoug@hotmail.com 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Apr 13, 2006 10:26 AM 
joe is currently working on it. it says its have
problem finding the H drive...
he used code of subst h: c:\mydocuments, now he
has a local drive (h:) that points to his profiles
my documents.
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Andrew Gonzalez Apr 11, 2006 11:36 AM 
Called, left VM asking for available times.
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Ronni Luchterhand Apr 07, 2006 11:04 AM 
stopped by... knocked and no answer.  did another
task, went back and knocked again... still nothing
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Ronni Luchterhand Apr 07, 2006 10:47 AM 
heading over
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James Varieur Apr 05, 2006 11:00 AM 
Mark Says it happens when he is not connected to 
the Mash domain. He gets a little error box that 
pops up over and  and over. Eventually he can use 
the programm but he is aanoyed by this. Mark says 
it is looking for the H-drive
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