Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Trisha	Date	Apr 10, 2006 11:58 AM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030772 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	5pc0y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320

TECHS	Submitted by	Michael Orr	Contact	morr@wou.edu	88925
	Primary Technician		Contact	agonzal@wou.edu	88925

Entered by	Date	Memo
Andrew Gonzalez			Email Public
Entered by	Date	Memo
Andrew Gonzalez	Apr 17, 2006 04:21 PM	The machine has a working 256 ram stick in it, so it was returned. Will close and flag.	Add Attachment
Andrew Gonzalez	Apr 13, 2006 12:17 PM	New ram was installed. Still gets an error in diagnostics. Says it fails the data bus stress test. It is noted on top of the problem machine.	Add Attachment
Andrew Gonzalez	Apr 13, 2006 10:58 AM	Waiting for parts.	Add Attachment
Andrew Gonzalez	Apr 11, 2006 05:12 PM	Diagnostics showed bad ram.	Add Attachment
Andrew Gonzalez	Apr 11, 2006 04:09 PM	going	Add Attachment
Joe Crowe	Apr 11, 2006 02:30 PM	This is a duplicate task...	Add Attachment
Brad Dougherty	Apr 10, 2006 12:43 PM	I tried remoting into the machine but experienced serious connection issues. This looks like something that we will have to handle locally.	Add Attachment
Michael Orr	Apr 10, 2006 11:59 AM	They've left the computer on and the error up so we can look at it. We need to call first though so the room's not in use.	Add Attachment
Michael Orr	Apr 10, 2006 11:58 AM	This computer is in a counseling office so we can't really drop in to fix it since the room is in use.	Add Attachment