Service Request Ticket - # 14689

Service Request Information

CONTACT Name Nicks, Bill   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 10, 2006 01:31 PM
Department Business Services Phone 88008
Location Email nicksb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030766[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag 5WC0Y41 Description Dimension 4600, P4-2.80GHz
Serial No. 5WC0Y41 Location

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, DreamweaverMX 2004 from Poo49831, InDesign CS v3 w/pagemaker plugin pack from P0049831,

Wired NIC 00:0C:F1:EA:1F:D0

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand Apr 14, 2006 09:45 AM 
will report to teresa when she gets back from break
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Ronni Luchterhand Apr 14, 2006 09:45 AM 
no PCs work, Mac works.  maybe a crossover issue.
 Jack is 005B026-A
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Ronni Luchterhand Apr 14, 2006 09:11 AM 
heading over again...
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Ronni Luchterhand Apr 14, 2006 08:20 AM 
Back info:  I was unable to log in with the
machine and the original network card.  I tried
the laptop, a second network card and an
additional desktop machine.  Both desktops logged
in fine when connected to the port on the left
set.  The set on the right (the jack in the upper
left hand) is the broken one. The computer is
fine, when I tried it with a different jack web
pages came up in a snap.
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Scott Kirkland Apr 11, 2006 01:30 PM 
With the Laptop, I was able to log onto the
network which Ronnie was unable to log onto the
Network using the laptop.
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Scott Kirkland Apr 10, 2006 02:46 PM 
Checked out the computer. I never got any error
messages, but It was barely able to load the WOU
home page. It never finished and I could not
switch to another website.
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Courtney Wehner Apr 10, 2006 01:32 PM 
He says that him and Paul L put in a new switch 
in the computer, Bill checked out the wireing and 
it is fine. But it does nothing when they try to 
log onto network.
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