Service Request Ticket - # 14730

Service Request Information

CONTACT Name Young, Niki   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 11, 2006 05:22 PM
Department Center for Academic Innovation Phone 88895
Location Email youngn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040961[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
Serial No. 8YM3Q71 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0053370

Wired NIC 00:12:3F:D8:99:6F


Wireless NIC 00:12:F0:88:A8:0B

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact agonzal@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gonzalez
Email

Public
Entered by Date Memo
Andrew Gonzalez Apr 13, 2006 03:41 PM 
Diagnostic returned no errors. Returned to Niki's
office.
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Andrew Gonzalez Apr 13, 2006 12:33 PM 
Picked up the laptop. Running diagnostic disk...
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Brad Dougherty Apr 12, 2006 11:56 AM 
Walked over. The office was locked and nobody was
around.
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Brian Smith Apr 12, 2006 11:22 AM 
I believe this was the laptop that coffee was
spilled on, we may not be able to recreate the
exact error but we should probably run a diagnostic.
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Brian Smith Apr 12, 2006 11:17 AM 
called and asked her to give us a call back with
some times she will be available for us to take a
look at the problem.
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Audrey Macken Apr 11, 2006 05:23 PM 
She said her computer was worked on about a week
ago, but she doesn't know if that has anything to
do with it. The message says "hardware
malfunction, contact vendor".
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