Service Request Ticket

Service Request Information

CONTACT	Name	Hurtado, Ivan	Date	Apr 13, 2006 11:26 AM
	Department	Upward Bound	Phone	88142
	Location		Email	ihurtad@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20051057 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP LaserJet 2420dn printer - B/W laser #Q5959A#ABA
	Serial No.	SCNGKK52819	Location	PDR
	Model	Q5959A	Hostname
	Notes	2 paper trays, duplexing, 28ppm, 1200X1200 dpi, 75000 pages per month PRINTER MAINT: LJ 2420 Maintenance Kit from P0092556 NOV2013 SR52317; HP LJ 2420 Pickup Roller from VISA2013003986 MAY2014 SR53536;	Ink/Toner Refill
	Wired NIC	00:14:38:95:87:FB

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Apr 18, 2006 02:48 PM	done	Add Attachment
Brad Dougherty	Apr 17, 2006 01:00 PM	Called and left a message.	Add Attachment
Ronni Luchterhand	Apr 17, 2006 11:15 AM	computer not in active directory either	Add Attachment
Brian Smith	Apr 17, 2006 10:50 AM	called, did not get an answer	Add Attachment
Ronni Luchterhand	Apr 14, 2006 11:36 AM	(call 88412 before going over to double check that someone is there)	Add Attachment
Ronni Luchterhand	Apr 14, 2006 11:36 AM	he said someone should be there between 2 and 3 today. monday after 10-12 would be good too	Add Attachment
Ronni Luchterhand	Apr 14, 2006 08:07 AM	left message requesting available time today (please get monday too)	Add Attachment
Andrew Gonzalez	Apr 13, 2006 12:44 PM	Would like someone to come out after 2pm today, but says call before doing so to make sure someones there.	Add Attachment
Courtney Wehner	Apr 13, 2006 11:27 AM	There was an error message but all he could remember of it was "no identity"	Add Attachment