Service Request Ticket

Service Request Information

CONTACT	Name	Little, Stan	Date	Apr 14, 2006 01:13 PM
	Department	Center for Academic Innovation	Phone	88691
	Location		Email	littles@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030327 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, Pentium 4 at 2.80GHz
	Serial No.	8Y2CN31	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Office Pro 2003(installed as XP Pro) from P0044791,PageMaker 6.5 from P0027027, Filemaker Pro 5.0 from P0032668
	Wired NIC	00:07:E9:51:7C:2E

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Apr 19, 2006 02:03 PM	called informed him of the memory that was in inventory.	Add Attachment
Myron Hoeckle (Student)	Apr 14, 2006 04:30 PM	inventory says it only has 256 MB of RAM, 2X 128 sticks.	Add Attachment
Myron Hoeckle (Student)	Apr 14, 2006 04:28 PM	flagged.	Add Attachment
Myron Hoeckle (Student)	Apr 14, 2006 04:28 PM	acrobat reader never crashed the comp.	Add Attachment
Myron Hoeckle (Student)	Apr 14, 2006 04:28 PM	the machine only has 256 of ram didn't have time to look inside the machine but all the others I worked on over there had 512... bad stick?	Add Attachment
Myron Hoeckle (Student)	Apr 14, 2006 03:33 PM	pro 7 reinstalled.	Add Attachment
Myron Hoeckle (Student)	Apr 14, 2006 03:19 PM	they have file make pro 5 and 7 on this machine.	Add Attachment
Myron Hoeckle (Student)	Apr 14, 2006 03:18 PM	319	Add Attachment
Myron Hoeckle (Student)	Apr 14, 2006 03:13 PM	it slowly is climbing at 267	Add Attachment
Myron Hoeckle (Student)	Apr 14, 2006 03:09 PM	Page file usage started at 207 and quickly moved to 258.	Add Attachment
Courtney Wehner	Apr 14, 2006 01:13 PM	This is the computer that is at the first desk as you walk into the building. Thanks	Add Attachment