Service Request Ticket - # 14791

Service Request Information

CONTACT Name Boderman, Don   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 17, 2006 09:44 AM
Department Student Enrichment Program Phone 88656
Location Email boderman@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040818[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Latitude D800 Notebook Intel Pentium M with 15.4 WUXGA with Advanced Port Replicator and monitor stand
Serial No. 966Y771 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software Microsoft Office Pro 2003 from P0052260

Wired NIC 00:11:43:70:36:B3


Wireless NIC 00:0B:7D:1E:AE:CB

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Apr 17, 2006 10:46 AM 
made a new profile.
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Joe Crowe Apr 17, 2006 10:45 AM 
done
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Joe Crowe Apr 17, 2006 10:22 AM 
Renamed the machine.
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Joe Crowe Apr 17, 2006 10:15 AM 
Who put this laptop out??!?!  It has
WOU-defaultdellname.  Totally unacceptable. :-/
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Joe Crowe Apr 17, 2006 10:10 AM 
ip 140.211.64.250
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Audrey Macken Apr 17, 2006 09:46 AM 
He is getting a message that says "network 
resource is unavailable". He can't access any 
shared drives, and has tried restarting his 
computer, bukt that didn't work.
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