Service Request Ticket - # 14799

Service Request Ticket - # 14799

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Service Request Information

CONTACT	Name	Hewett, Dianna	Date	Apr 17, 2006 01:35 PM
	Department	Business/Economics Division	Phone	88722
	Location		Email	hewettd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20010617 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4400 Series, Pentium 4-1.6 GHz
	Serial No.	FQQ0911	Location	PDR
	CPU	Pentium 4-1.6GHz
	OS	Unknown	Software	Music Match 6.0 for Windows XP Dell Picture Studio for Windows XP, Corel Word Perfect Office 2002, Dragon Naturally Speaking
	Wired NIC	00:02:B3:98:55:5D

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Apr 18, 2006 09:22 AM	called her, informed her of the situation and that it is ready to be delievered.	Add Attachment
Joan Guralnick	Apr 18, 2006 09:01 AM	I left a message on the tech phone	Add Attachment
Joan Guralnick	Apr 18, 2006 09:00 AM	I just got a call from Dianna wanting to know what is going on with her computer. She would like a call back with an update	Add Attachment
Myron Hoeckle (Student)	Apr 18, 2006 08:42 AM	installing office 200 pro.	Add Attachment
Myron Hoeckle (Student)	Apr 18, 2006 08:28 AM	it keeps trying to install "wordperfect office 2002 Pro" it says insert the CD blah blah. I find on the old T drive, the MSI it is looking for. then says "\\maverick_nt\installs\win9x\apps\word_perfect\WPO2002P.msi" is invaild please look for "WPO2002P.msi"....	Add Attachment
Myron Hoeckle (Student)	Apr 18, 2006 08:11 AM	ran windows update... 40 updates applied.	Add Attachment
Myron Hoeckle (Student)	Apr 17, 2006 03:49 PM	norton timed out I forced a reboot and looks like sophos updated just fine. working on windows update as I write this.	Add Attachment
Brad Dougherty	Apr 17, 2006 02:29 PM	I have the machine here and I am running a Windows Repair on it.	Add Attachment
Courtney Wehner	Apr 17, 2006 01:36 PM	..."Windows could not start because it may bew corrupt; Windows system 32" She has tried to reboot but nothing is working. She needs this ASAP because she is the main person in the office and she needs her computer working she says. Thanks	Add Attachment