Service Request Ticket - # 14803

Service Request Information

CONTACT Name Courtney, Arlene   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 17, 2006 03:07 PM
Department Natural Science/ Chemistry Phone 88207
Location Email courtna@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030366[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 1LS2Q31 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Office Pro 2003 from P0044993 installed as office XP Pro, transfered to W#20090571 MAy 2010 SonicFire Pro 3.1 Bundle includes Full spectrum and Contemporary Insights audio palette, Adobe Photoshop Elements v4 from P0056366 Adobe Premiere Elements v2 from P0056366, ID of Organic Compoundsv1.8(Trinity Software) from P0056708, Adobe CS3 Master Collection from P0066182

Wired NIC 00:07:E9:3C:D5:0F

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Apr 20, 2006 08:41 AM 
apparently you cannot have the Manager on the
machine because that has all the anwsers. I'm so
glad they tell us this ahead of time.
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Myron Hoeckle (Student) Apr 20, 2006 08:37 AM 
good old software engineers... no one can use the
program unless there admin. courtna added to the
admin group as well as students (all students) --I
know thats bad... but that is for the time being
they have a local account since not all are hooked
up to the network nsadmin however "no one knows
the password" I'm getting a sense that she doesn't
now who has that password.
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Courtney Wehner Apr 20, 2006 08:08 AM 
The programs that were installed in 114 and 115B 
are not working and they need them right now for 
a 8am lab.
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Andrew Gonzalez Apr 18, 2006 04:00 PM 
Installed in 114.
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Andrew Gonzalez Apr 18, 2006 01:48 PM 
IOC installed in 115B. There was a class in 114 at
the time.
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Andrew Gonzalez Apr 18, 2006 12:38 PM 
going
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Joe Crowe Apr 18, 2006 12:12 PM 
Still need to install on NS 115B(2 stations)
&114(3 stations)
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Joe Crowe Apr 18, 2006 12:12 PM 
I've installed it on 20030366[Edit Inv] (AC's machine).
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Tricia Flaherty Apr 18, 2006 11:58 AM 
look for setup under IOC folder restof folders 
ignore we only ordered ID of Organic Compuonds
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Tricia Flaherty Apr 17, 2006 03:38 PM 
FYI I will be creating a Service Request for Rick 
to do installs for 5 machines in NS216 as well if 
she asks about that and please inform here when 
these installs have been completed Also she 
mentioned that the W#s given for NS115B and 114 
may not be accurate so please note in text file 
correct W#s
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Tricia Flaherty Apr 17, 2006 03:36 PM 
I put software out on T: drive at T:\Trinity 
Software\IDofOrganic Compounds v1.8WIN  please 
make sure she gets any electronic documentation 
that is out there as well as there were no hard 
copy manuals o documentation  She is in a extreme 
HURRY for this as she is teaching the course this 
term
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Tricia Flaherty Apr 17, 2006 03:12 PM 
I moved this to my Que as I was in the middle of 
working on this when I heard her call come into 
service request
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Audrey Macken Apr 17, 2006 03:09 PM 
Squaler or Organic Qualitative Analysis. Joanie 
told her that it has arrived and she needs it 
installed as soon as possible. She can be 
contacted about the other computers that it needs 
to be installed on.
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