Service Request Ticket - # 14824

Service Request Information

CONTACT Name Hewett, Dianna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 18, 2006 11:05 AM
Department Business/Economics Division Phone 88722
Location Email hewettd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20010617[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4400 Series, Pentium 4-1.6 GHz
Serial No. FQQ0911 Location PDR

CPU Pentium 4-1.6GHz


OS Unknown Software Music Match 6.0 for Windows XP Dell Picture Studio for Windows XP, Corel Word Perfect Office 2002, Dragon Naturally Speaking

Wired NIC 00:02:B3:98:55:5D

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Apr 18, 2006 01:50 PM 
installed and patched
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Joe Crowe Apr 18, 2006 01:25 PM 
installing Xp as per her license.
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Joe Crowe Apr 18, 2006 11:31 AM 
Microsoft Office.  Excel and Word icons look
different.  Believes that she was using 2003
(thinks she had 2000).  

Cells are not dragging the same way.  Give her 10
minutes or so then remote in....
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Joan Guralnick Apr 18, 2006 11:05 AM 
I believe that Myron was working on this
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