Service Request Ticket - # 14839

Service Request Ticket - # 14839

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Service Request Information

CONTACT	Name	Jamieson, Elaina	Date	Apr 18, 2006 03:55 PM
	Department	Creative Arts/Art	Phone	88229
	Location		Email	jamiese@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20010668 (opens in a new window)	Bldg/Room	UNK
	Service Tag		Description	IBOOK, G4-600mhz laptop
	Serial No.	UV208076ME1	Location
	CPU	Unknown
	OS	Unknown	Software	Office 2001 from P0036379

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	agonzal@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gonzalez			Email Public
Entered by	Date	Memo
Andrew Gonzalez	May 04, 2006 04:29 PM	She came in and picked it up today. Woot!	Add Attachment
Andrew Gonzalez	May 01, 2006 04:50 PM	Left another VM. Said she can pick it up or we deliver (and to call help desk with a time she'd be available).	Add Attachment
Andrew Gonzalez	Apr 25, 2006 01:04 PM	The OS has been updated with the latest updates. Left a VM saying its ready, and she can come get it or we can deliver if she calls back with a time she'd be available.	Add Attachment
Joan Guralnick	Apr 25, 2006 09:25 AM	Diane Tarter just dropped off a pretty white apple laptop for an upgrade. I put it in a cubby in the tech area.	Add Attachment
Courtney Wehner	Apr 24, 2006 01:20 PM	Diane Tarter called and said that she has the laptop that needs the upgrade. SHe is going to give it to Elaina Jamieson and then she will bring it to us.	Add Attachment
Myron Hoeckle (Student)	Apr 21, 2006 03:29 PM	called left a msg.	Add Attachment
Myron Hoeckle (Student)	Apr 21, 2006 03:21 PM	called elaina and Diane Tarter and neither one was available.	Add Attachment
Myron Hoeckle (Student)	Apr 19, 2006 03:01 PM	called informed her that she will be able to install and her options she will call back.	Add Attachment
Myron Hoeckle (Student)	Apr 19, 2006 02:59 PM	it is on 10.1 we can upgrade but it would be better to wipe and install.	Add Attachment
Myron Hoeckle (Student)	Apr 19, 2006 02:57 PM	joe says it will work.	Add Attachment
Myron Hoeckle (Student)	Apr 19, 2006 02:18 PM	when they upgrade will then need new software? they have just enough memory to run the OS, and not the 'recommended' memory just the minimum.	Add Attachment
Myron Hoeckle (Student)	Apr 19, 2006 02:16 PM	Hardware Requirements * PowerPC G5, G4 or G3 processor * Built-in FireWire * DVD drive is required for installation * At least 256MB of physical RAM	Add Attachment
Myron Hoeckle (Student)	Apr 19, 2006 02:14 PM	changing to on hold until I am able to speak with joe or find the system requirements for 10.4	Add Attachment
Myron Hoeckle (Student)	Apr 19, 2006 02:13 PM	according to inventory its a Mac OS 9 Machine... with 256 mbs of ram and 20G HDD, can this machine handle OS 10.4?	Add Attachment
Tricia Flaherty	Apr 18, 2006 03:56 PM	She has purchased a OS 10.4 upgrade on P0056876	Add Attachment