Service Request Ticket

Service Request Information

CONTACT	Name	Burton, Laurie	Date	Apr 19, 2006 11:37 AM
	Department	Natural Science Division	Phone	88345
	Location		Email	burtonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20030387 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 600m, Pentium M-1.4GHz, 14.1 SXGA+, 32MB video
	Serial No.	7KQTT31	Location	PDR
	CPU	Pentium M-1.40GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0045304 installed as Office XP Pro, DreamWeaver MX 2004 from P0052818 & Adobe Acrobat Pro v9 WIN from P0067126 transferred July 2009 to W#20081109 for Math dept
	Wired NIC	00:0B:DB:DE:E2:9A
	Wireless NIC	00:04:23:8F:54:32

TECHS	Submitted by	James Varieur	Contact	specialdoug@hotmail.com	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Apr 19, 2006 12:33 PM	I plugged her into the network and she was able to log in just fine. I'm assuming this is the first time she was logging into this laptop with her mash login.	Add Attachment
Ronni Luchterhand	Apr 19, 2006 11:45 AM	called, left message. 1. is it plugged into a known good jack, 2. does the third option down on the login screen say MASH (if there is no third option there is a button in the lower corner that will display it), 3. if the domain says aviation then we need to migrate it	Add Attachment
James Varieur	Apr 19, 2006 11:39 AM	She says it is an emergency because she has a conferrence tomorrow and needs it for that. She has classes most of the day today but can bring the laptop in at noon.	Add Attachment