Service Request Ticket - # 14890

Service Request Information

CONTACT Name Catto, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 24, 2006 08:16 AM
Department Strategic Communications & Marketing Phone 88163
Location Email cattol@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040953[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
Serial No. BFHPP71 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0053329, Adobe Creative Suite 2 from P0053329, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488

Wired NIC 00:12:3F:D7:80:75


Wireless NIC 00:12:F0:88:88:D4

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Apr 24, 2006 10:46 AM 
Single Warranty Parts Requests Confirmation

Your Warranty Parts Request for Service Tag # BFHPP71
has been received at Dell.

Warranty Parts Request Tracking # 7599580 has been
assigned to your request.

Request Submitted 	 :  	Apr 24, 2006 12:44 Central
Time
WPR Tracking # 	 :  	7599580
Service Tag 	 :  	BFHPP71
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Ronni Luchterhand Apr 24, 2006 10:43 AM 
dropped off a temp one... will pick up at noon
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Ronni Luchterhand Apr 24, 2006 10:28 AM 
heading over to take a look
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Ronni Luchterhand Apr 24, 2006 09:37 AM 
I assume we'll be ordering her a new one?  Do we
have a temp solution?
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Audrey Macken Apr 24, 2006 08:16 AM 
She asked if we had an extra one that might work 
on her computer. She has called Dell and they 
told her it would take 7 days to get a new one.
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