Service Request Ticket - # 14910

Service Request Information

CONTACT Name Whitenack, Faye   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 24, 2006 03:41 PM
Department Business Services Phone 88172
Location Email whitenaf@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20051066[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6400, 2MB Cache, 1.83GHz, 667 MHz FSB, 15.4in UltraSharp Wide Screen SXGA+
Serial No. F67DT91 Location PDR

CPU Intel Duo Core T2400(2MB/1.83GHz/667MHz)


OS Unknown Software Microsoft Office Pro 2003 from P0056987

Wired NIC 00:01:C5:10:47:C7


Wireless NIC 00:16:CE:40:67:5C


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public

Entered by Date Memo
Tricia Flaherty May 11, 2006 04:31 PM
She has taken care of getting her own cables CASE 
CLOSED
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Tricia Flaherty Apr 28, 2006 09:15 AM
I emailed her on 4.27 with her cable options 
should hear back from her when she has determined 
what all she needs
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Ronni Luchterhand Apr 26, 2006 09:05 AM
She would like an email with possible solutions
and prices with hooking up the printer and palm to
the laptop.
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Ronni Luchterhand Apr 26, 2006 09:04 AM
she has a palm that hooks in through a serial
port.  there is no serial port on the new laptop.
 Wants to know possible solutions.  There is also
no printer port and that is what she needs for the
printer she has. 
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Courtney Wehner Apr 25, 2006 01:49 PM
Tomorrow at 8:30am she will be in to pick up the 
computer. She needs someone to be there to answer 
some of her questions in the morning. If that is 
a problem then please call her at the above ext. 
Thanks
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Andrew Gonzalez Apr 25, 2006 01:02 PM
Turned off synchronization, and made an image.
Called, left VM letting her know its ready and
asking for a time she'd be available, or she can
come get it.
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Myron Hoeckle (Student) Apr 25, 2006 11:00 AM
shortcut made, adobe reader.
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Myron Hoeckle (Student) Apr 25, 2006 10:32 AM
java runtime enviorment installed.
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Myron Hoeckle (Student) Apr 25, 2006 10:25 AM
windows fully updated.
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Myron Hoeckle (Student) Apr 25, 2006 10:01 AM
office installed.
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Myron Hoeckle (Student) Apr 25, 2006 09:48 AM
added to mash
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Myron Hoeckle (Student) Apr 25, 2006 09:35 AM
renamed.
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Myron Hoeckle (Student) Apr 25, 2006 09:30 AM
installing sophos.
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Tricia Flaherty Apr 24, 2006 03:44 PM
Faye is part of the Banner Team and will be using 
this to work form home so she will need all the 
Banner "bells and whistles"  This is a new model 
of laptop that will become one of our standards 
so a image with Microsoft Office Pro 2003 should 
be made I will put disks that came in the box 
with laptop, I have already recorded NICs but 
please talk to Faye about printers she may need 
to have set up
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