Service Request Ticket

Service Request Information

CONTACT	Name	Moritz, Mark	Date	Apr 25, 2006 10:28 AM
	Department	Social Science	Phone	88306
	Location		Email	moritzm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20040559 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 700m Intel Pentium M, 12.1in WXGA
	Serial No.	76DMK61	Location	PDR
	CPU	Pentium M-1.7 GHz
	OS	Unknown	Software	MS Office 2003 Pro from P0050950
	Wired NIC	00:0B:7D:12:BE:C6

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	agonzal@wou.edu	88925

Entered by	Date	Memo
Andrew Gonzalez			Email Public
Entered by	Date	Memo
Andrew Gonzalez	Apr 25, 2006 04:24 PM	Just needed a plugin for microsoft word to be installed. Was able to do it from the add/remove programs menu and modify endnote. Done!	Add Attachment
Brian Smith	Apr 25, 2006 02:25 PM	called and left a voicemail	Add Attachment
Andrew Gonzalez	Apr 25, 2006 01:11 PM	Called, he would like to bring by between 2 and 4pm. I told him I'd be here till ~2 (then I have class) but a tech may or may not be in the office after that (may be out on a task etc.). Said he would like to get his work done first.	Add Attachment
Joan Guralnick	Apr 25, 2006 10:29 AM	Wants to know when it can be installed. He would like to bring it in and wait while it is done. He would like someone to call him.	Add Attachment