Service Request Ticket - # 14915

Service Request Information

CONTACT Name Ulveland, Dana R.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 25, 2006 10:41 AM
Department Education & Leadership Phone 88039
Location Email ulvelad@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040970[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
Serial No. QP5260YTSDW Location PDR

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0053370, Adobe CS3 Web Premium MAC from P0063081(installed as v.CS2 Fall 2007)

Wired NIC 00:0D:93:66:1D:BA

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith May 08, 2006 11:58 AM 
dreamweaver installed.
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Brian Smith May 05, 2006 12:37 PM 
i was able to install adobe, however ran into 
problems with installing dreamweaver... looking 
into it now.
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Michael Orr May 05, 2006 11:50 AM 
He said he'll be in his office for the next hour
if anyone could get to him.
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Brad Dougherty May 05, 2006 11:11 AM 
I called and left a message asking him to call
back when he gets back in so we can setup the
software.
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Andrew Gonzalez May 04, 2006 03:39 PM 
Said he'd be available in his office ~9:30 tomorrow.
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Andrew Gonzalez May 04, 2006 01:50 PM 
The computer is setup in his office. However he
said he had Dreamweaver MX and Adobe CS 1 on his
old mac (confirmed, they were installed on his old
one [20010611]).

I didn't have time to install them because I had
to go to class. So those two apps need to be
installed.
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Brad Dougherty May 03, 2006 12:02 PM 
Called and left a message letting him know that
the machine is ready for delivery.
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Ronni Luchterhand May 01, 2006 09:57 AM 
he is available till 2 today.  tomorrow he will be
around 10 till 1 (teaching at 1)
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Audrey Macken May 01, 2006 09:57 AM 
Called about this, transferred him to Ronni.
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Joe Crowe Apr 27, 2006 12:20 PM 
This is ready to go.  Setup printers on location.
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Joe Crowe Apr 27, 2006 12:18 PM 
Image is done.
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Joe Crowe Apr 26, 2006 10:37 AM 
I'm setting up a more recent image.
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Tricia Flaherty Apr 25, 2006 10:42 AM 
Setup sheet is on Imac underneath Tech Inbox with 
more info... He should have a 18 inch flat panel 
which he can keep to use with his laptop
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