Service Request Ticket

Service Request Information

CONTACT	Name	McLean, Cathy	Date	Apr 25, 2006 11:06 AM
	Department	Creative Arts/Art	Phone	88340
	Location		Email	mcleanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040963 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
	Serial No.	QP5260N3SDW	Location	PDR
	CPU	G5 1.8GHz
	OS		Software	MS Office Pro 2004 from P0053370, Remove both Adobe Creative Suite Premium Mac from P0050226(moved from 990460), Adobe CS3 Web Premium MAC from P0063081(installed as v.CS2 Fall 2007)and install Adobe Web Premium CS4 for MAC, and Adobe InDesign CS4 for MAC both from P0070929. Adobe Director v11.5 for MAC from P0070929.
	Wired NIC	00:0D:93:7B:39:60

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	May 23, 2006 11:43 AM	needs to be moved to there I drive... joe can you do that? I don't have access to it.	Add Attachment
Myron Hoeckle (Student)	May 23, 2006 11:39 AM	backed up the data to the firewire drive...	Add Attachment
Brad Dougherty	May 03, 2006 11:59 AM	Called and left a message notifying them that their new iMac is ready to deliver.	Add Attachment
Brian Smith	Apr 28, 2006 11:56 AM	setup and ready to go	Add Attachment
Tricia Flaherty	Apr 25, 2006 11:07 AM	Setup sheet is on Imac underneath Tech Inbox with more info I put Cathy McLena as contact just for general Creative Art/Art contact she is her only half days though and may be able to direct you to a more appropriate contact	Add Attachment