Service Request Ticket - # 14939

Service Request Information

CONTACT Name Wendler, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 26, 2006 08:50 AM
Department University Computing Solutions Phone 88033
Location Email wendlerb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20010759[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4400, Pentium 4-1.7Ghz
Serial No. n/a Location PDR

CPU Unknown


OS Unknown Software Office XP Pro from P00?

Wired NIC 00:02:B3:A9:C9:0A


TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public

Entered by Date Memo
Brad Dougherty Apr 26, 2006 02:12 PM
I disabled all non-microsoft shell extensions and
that did the trick.
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Ronni Luchterhand Apr 26, 2006 10:32 AM
right click works on everything except the
desktop.  it freezes the desktop and nothing short
of logging off or a restart pull it back out.  Can
open display properties through the control panel,
can right click on programs/start menu/everything
except desktop.  Checked updates, checked spyware,
checked driver, tried uninstalling mouse and
reinstalling.  Running virus scan but I can't
figure out whats wrong.  It doesn't work in any
profile. Tried 3 ttl.
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Ronni Luchterhand Apr 26, 2006 09:29 AM
heading over
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Joan Guralnick Apr 26, 2006 08:51 AM
He said that he has no other machine to use and 
that he really can't lose this profile.
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