Service Request Ticket - # 14946

Service Request Information

CONTACT Name Crowe, Joe   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 26, 2006 10:39 AM
Department University Computing Solutions Phone 88955
Location Email crowej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20020638[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Latitude C640, P4-2.4GHz, 14.1 inch SXGA+ NIC
Serial No. 3BHPT21 Location PDR

CPU Pentium 4-2.40GHz


OS Unknown Software Office XP Pro from P0042828

TECHS Submitted by Joe Crowe Contact crowej@wou.edu 88955
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public

Entered by Date Memo
Myron Hoeckle (Student) May 04, 2006 10:45 AM
delievered.
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Myron Hoeckle (Student) May 04, 2006 09:28 AM
Bill said to wait until the meeting is done. for
the contact information.
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Myron Hoeckle (Student) May 04, 2006 08:34 AM
Local accounts created.
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Scott Kirkland May 03, 2006 04:22 PM
Laptops are done and stacked on my desk. I'm
twenty minutes late for class, bags are at the
ghosting station. Charger on top of the laptops
may have issues. Originally I thought it was the
laptop, but now I think it's the charger.
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Scott Kirkland Apr 27, 2006 01:52 PM
OS installed; Updates have been installed. Added
to Domain as IT20638checkout
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Tricia Flaherty Apr 26, 2006 04:00 PM
Scott, Office Pro 2003 should be okay we have 
PDR'd enough equipment for which Office Pro 2003 
was bought in the last year to account for this
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Scott Kirkland Apr 26, 2006 03:21 PM
Using a CD Drive out of a Laptop from Nathan
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Joe Crowe Apr 26, 2006 10:42 AM
I want documentation on what was done in what
order.  An example would be:
1.  Installed XP SP2
2.  Ran updates
3.  Named and joined the domain
4.  Installed Office 2003 
5.  Setup Printers
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