Service Request Ticket - # 14959

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 26, 2006 04:00 PM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031253[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PowerMac Dual G5-1.8GHz
Serial No. G84243V3QPR Location PDR

CPU G5-Dual 1.8GHz


OS Software Office 2004 Pro from P0047748, Adobe Creative Suite Premium(see newer version below) and Dreamweaver MX 2004 from P0047748(see newer version below), Adobe Creative Suite Prem CS2 V2 Mac License from P0056554, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488, Macromedia Studio 8 with Flash Pro from P0058823

Wired NIC 00:0D:93:AF:EC:3E

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact 88925

Tracking

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Entered by Date Memo
Michael Orr Apr 26, 2006 04:37 PM 
She was having a keyboard problem at the same time
as this issue. When she replaced the keyboard the
login issue was resolved. Closing this ticket.
Please reference ticket number 14958.
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Michael Orr Apr 26, 2006 04:01 PM 
She's done both a shutdown and a restart to see if
that helped and it didn't do anything.
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Michael Orr Apr 26, 2006 04:00 PM 
I asked her to check capslock and she said it
wasn't on and that this problem had just started
occuring today.
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