Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Apr 27, 2006 12:55 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20051069 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 6400, Duo processor T2400, 2MB Cachem 1,83 GHz, 667 MHz FSB, with 15.4in SXGA+
	Serial No.	1JB2V91	Location	PDR
	CPU	Intel Duo Core T2400(2MB/1.83GHz/667MHz)
	OS	Windows XP Pro	Software	no MS Office pkg purchased Install StarOffice 8
	Wired NIC	00:15:C5:10:4D:2D
	Wireless NIC	00:16:CE:45:62:28

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rluchte@wou.edu	88925

Entered by	Date	Memo
Ronni Luchterhand			Email Public
Entered by	Date	Memo
Ronni Luchterhand	May 01, 2006 10:40 AM	delivered	Add Attachment
Tricia Flaherty	May 01, 2006 10:33 AM	These are paid for by Student Tech so no invoice needs to be signed	Add Attachment
Ronni Luchterhand	May 01, 2006 08:44 AM	...or not. Tricia, should these be signed for? Can you print off new sheet(s) (if needed)	Add Attachment
Ronni Luchterhand	May 01, 2006 08:40 AM	taking over	Add Attachment
Brian Smith	Apr 28, 2006 11:56 AM	named and kicked into mash (I also uninstalled MSoffice)	Add Attachment
Ronni Luchterhand	Apr 28, 2006 09:10 AM	Star Office installed	Add Attachment
Brian Smith	Apr 27, 2006 04:58 PM	they have been ghosted. They are on the left ghosting table.	Add Attachment
Tricia Flaherty	Apr 27, 2006 01:27 PM	Teresa says Wireless should be good to go	Add Attachment
Tricia Flaherty	Apr 27, 2006 12:58 PM	There will be two of the new Insprion 6400s in the TECH Inbox today, they will need to get Star Office(no MS Office) installed on them. I have emailed there wireless NIC info to Teresa to activate the wireless in them so they should become active in the next 24-48 hours, let me know if you don't notice them being active on the wireless so Ican check on that before they are delivered	Add Attachment