Service Request Ticket - # 15003

Service Request Information

CONTACT Name LeMaster, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 01, 2006 11:08 AM
Department Natural Science Division Phone 88136
Location Email lemastm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030139[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600 Series, Pentium 4 Procesor
Serial No. 8HCZC31 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Office XP Pro (P0044157) (9/2003), Adobe Acrobat Pro v6.0 Win license from P0045304, SigmaStat v3.1.1 and SigmaPlot v9.0.1 from P0056776

Wired NIC 00:A0:C9:B7:07:F1


TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact lambertp@wou.edu 88003

Tracking

Entered by Date Memo
Paul Lambert
Email

Public

Entered by Date Memo
Myron Hoeckle (Student) May 03, 2006 04:28 PM
any thoughts paul?
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Myron Hoeckle (Student) May 03, 2006 04:25 PM
****This is an email****
Myron,
 
    The problem appears to occur both when deborah
composes a new message to my e-mail as well as
when when she replies to a message I have sent. 
The messages are getting out from her end because
she cc'd a message to my home e-mail account at
the same time she sent one to my WOU account and
it successfully arrived at my home account but not
my WOU account.  I have not set up any filters on
my e-mail (never tried... can't say I know how -
I'd be happy to let somebody look to see if I've
inadvertantly established a filter...)
 
Cheers,
 
Mike
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Myron Hoeckle (Student) May 03, 2006 02:41 PM
****This is an email****
What we need to find are some consistencies from
email to email

Is it when Lutterd@science.oregonstate.edu replies
to lemastm@wou.edu 
 
Or is it when you compose a message to
lemastm@wou.edu?
 
Prof. LeMaster, do you have any spam filters that
you set up which could've caught her message for
any reason?
 
 
 
Thanks,
 
Myron Hoeckle
UCS Senior Tech
Phone: 838-8925
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Myron Hoeckle (Student) May 03, 2006 02:13 PM
is this an aliasing issue?
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Myron Hoeckle (Student) May 02, 2006 09:59 AM
FROM:luttersd@science.oregonstate.edu    
Hi Myron,

That's correct.  It doesn't seem to be every
email, but then again I'm not really sure.  I
email Mike LeMaster at lemastm@wou.edu.

Thanks,
Deb Lutterschmidt
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Myron Hoeckle (Student) May 01, 2006 03:52 PM
Hello,
 
My name is Myron Hoeckle with Westren Oregon
University.
 
We have been informed that you are having Email
troubles with Prof. LeMaster.
 
I have a couple questions for you.
 
Is it every email? I.E. when you compose, reply
and forward? or just one or the other.
 
 
what is the email address your are sending to?
 
 
try to send a reply to me, just to see if it works.
 
 
 
Thanks,
 
 
Myron Hoeckle
UCS Senior Tech
Phone: 838-8925
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Myron Hoeckle (Student) May 01, 2006 03:44 PM
recieved the audix for the mason lab...
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Myron Hoeckle (Student) May 01, 2006 03:43 PM
he said it happened today when she tried to reply.
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Myron Hoeckle (Student) May 01, 2006 03:40 PM
541.737.5695 the Masen labertory, Deb Luttersmith.
he uses communcations express.
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Audrey Macken May 01, 2006 03:39 PM
He called back about this, I transferred him to 
Myron.
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Myron Hoeckle (Student) May 01, 2006 03:33 PM
send a test email to michael LeMaster and left a
message asking for contact information.
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Michael Orr May 01, 2006 11:09 AM
He's not sure if the system's blocking the emails
or if they're just being dropped somewhere or
what. He gets no email messages from the filter at
all.
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Michael Orr May 01, 2006 11:09 AM
luttersd@science.oregonstate.edu is the email
address that's not sending to him. He's not sure
if any other emails are having this problem, but
they just tested this morning and she couldn't
send to him.
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