Service Request Ticket - # 15025

Service Request Information

CONTACT Name Eliassen, Lenore   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 02, 2006 08:24 AM
Department Creative Arts Phone 88461
Location Email eliassl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030716[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 3XC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:1A:38

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand May 03, 2006 08:49 AM 
created a new profile and it is working fine now
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Ronni Luchterhand May 03, 2006 08:13 AM 
heading over
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Andrew Gonzalez May 02, 2006 04:26 PM 
It only happens on her computer.
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Andrew Gonzalez May 02, 2006 12:25 PM 
Tried disconnecting network drives and logging
out/in (didn't make the error message go away).
Tried gpupdate /force (same). She is not manually
mapping any drives, the hdd and cd roms aren't
being assigned conflicting names, and she doesn't
use a usb flash drive.

Took a print screen, the error is with
admissions.vbs. However, she can still access the
admissions share on cougar just fine.
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Joe Crowe May 02, 2006 10:52 AM 
This means that she has manually mapped a drive
that is attempting to be overwritten by a drive.
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Courtney Wehner May 02, 2006 08:27 AM 
Windows Scrpit Host. It lists off a bunch of 
error messages.  "Local device name is already in 
use" "85780AFB-0C10-466B-ACCE-6428D28D1B0C" "Line 
11 Character 1"   Code- 80070055 
Source- WSHnetwork.mapnetworkdrive  She says that 
she is tired of this poppin gup everytime she 
logs onto her computer. Thanks
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