Service Request Ticket

Service Request Information

CONTACT	Name	Russell, Shondra	Date	May 02, 2006 04:36 PM
	Department	Upward Bound	Phone	88617
	Location		Email	russells@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20051057 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP LaserJet 2420dn printer - B/W laser #Q5959A#ABA
	Serial No.	SCNGKK52819	Location	PDR
	Model	Q5959A	Hostname
	Notes	2 paper trays, duplexing, 28ppm, 1200X1200 dpi, 75000 pages per month PRINTER MAINT: LJ 2420 Maintenance Kit from P0092556 NOV2013 SR52317; HP LJ 2420 Pickup Roller from VISA2013003986 MAY2014 SR53536;	Ink/Toner Refill
	Wired NIC	00:14:38:95:87:FB

TECHS	Submitted by	Mark Lyons	Contact	mlyons@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	May 04, 2006 10:17 AM	refer to task: 15059	Add Attachment
Myron Hoeckle (Student)	May 04, 2006 09:38 AM	called she was not available.	Add Attachment
Michael Orr	May 03, 2006 01:42 PM	If you do ask questions in a voicemail please note them here in the request notes. If they call back when no one is available it'd be nice if we at the helpdesk could ask at least some of the basic questions for you.	Add Attachment
Michael Orr	May 03, 2006 01:41 PM	She called back in, but said that there were no questions asked in the voicemail. Alicia will be in tomorrow from 10 to noon. Please call then since she'll know the details of the problem.	Add Attachment
Brad Dougherty	May 03, 2006 12:40 PM	Called and left a message.	Add Attachment
Mark Lyons	May 02, 2006 04:38 PM	Prints word documents but will not print publisher. Alicia Monrroy, a student called in.	Add Attachment