Service Request Ticket - # 15051

Service Request Information

CONTACT Name Caligure, Lacey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 03, 2006 11:48 AM
Department Creative Arts/Music Phone 88275
Location Email lcaligu@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040964[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
Serial No. W# ?QP5260TYSDW Location PDR

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0053370

Wired NIC 00:0D:93:66:2A:76


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public

Entered by Date Memo
Myron Hoeckle (Student) Jun 16, 2006 03:35 PM
E-mailed user and name, and phoned.
Add Attachment
Myron Hoeckle (Student) Jun 16, 2006 03:30 PM
account created.
Add Attachment
Myron Hoeckle (Student) Jun 16, 2006 02:25 PM
setup local account!!!!111oneone
Add Attachment
Myron Hoeckle (Student) Jun 12, 2006 02:00 PM
****This is an email****
I sent this to Joe and I'm waiting on his input,
it may be faster for you to talk to your Dept.
Head and see about getting network to that room.
 
 
Thanks,
 
-Myron



--------------------------------------------------------------------------------
From: Myron Hoeckle [mailto:mhoeckle@wou.edu] 
Sent: Wednesday, June 07, 2006 8:38 PM
To: 'Joe Crowe'
Subject: FW: RE: Admin permissions


 



--------------------------------------------------------------------------------
From: Joseph Harchanko [mailto:harchanj@wou.edu] 
Sent: Tuesday, June 06, 2006 5:04 PM
To: Myron Hoeckle
Subject: Re: RE: Admin permissions


OK, how can we use that computer in that room? 
Can we set it up like my laptop?

-Joe

----- Original Message -----
From: Myron Hoeckle 
Date: Monday, June 5, 2006 4:51 pm
Subject: RE: Admin permissions
To: Joseph Harchanko 

> SH Room 107, 010A00(6,b)A Port 1 is not active.
> Thanks,
> Myron Hoeckle
> UCS Senior Tech
> Phone: 838-8925
> 
>  _____ 
> From: Joseph Harchanko [mailto:harchanj@wou.edu]
Sent: Friday, 
> June 02, 2006 5:21 PMTo: Myron HoeckleSubject:
Re: Admin permissions
> Hi Myron: 
> 
> Go ahead and contact telecom, if you don't mind.
> 
> Thanks,
> 
> Joe
> On Jun 2, 2006, at 4:53 PM, Myron Hoeckle wrote:
> 
> 
> Joe added you to the group, so when you log on
the mac (with 
> internet) you will have internet.
>  
>  
> Joe also asked that we find out about the
connection via telecom 
> before we go and make a local user
>  
> You can contact them if you wish, or we can its
up to you.
>  
>  
> Thanks,
>  
> Myron Hoeckle
> UCS Senior Tech
> Phone: 838-8925
Add Attachment
Myron Hoeckle (Student) Jun 06, 2006 08:14 AM
****This is an email****
SH Room 107, 010A00(6,b)A Port 1 is not active.
Thanks,
Myron HoeckleUCS Senior TechPhone: 838-8925
Add Attachment
Myron Hoeckle (Student) Jun 05, 2006 02:39 PM
SH Room 107, 010A00(6,b)A Port 1 is not active.
Add Attachment
Myron Hoeckle (Student) Jun 05, 2006 02:22 PM
checking the room and information.
Add Attachment
Myron Hoeckle (Student) Jun 02, 2006 04:45 PM
yet to see about permissions
Add Attachment
Myron Hoeckle (Student) Jun 02, 2006 04:31 PM
machine installed in Room 107.
Add Attachment
Courtney Wehner Jun 02, 2006 04:00 PM
Harchanko called and said that he will be in his 
office till 7:30pm and would like the computer 
swap today if possible. Thanks
Add Attachment
James Varieur May 31, 2006 11:42 AM
he will be in until Noon, then out for lunch, 
back at 12:30 until 2:00 pm, then available from 
3-6pm. If he is not there  Joe Says, "you might 
be able to get a key from Lacey in the music 
office"  
Add Attachment
Brad Dougherty May 31, 2006 11:33 AM
I called him again and left another message.
Add Attachment
Brad Dougherty May 26, 2006 11:41 AM
I have called him and left a message asking him to
call me back when he's back in the office so I can
install his new machine.
Add Attachment
Brad Dougherty May 12, 2006 11:52 AM
He refused the machine because it doesn't have a
pci slot. Closing the task. Joe is working on a
solution.
Add Attachment
Brad Dougherty May 03, 2006 12:09 PM
Getting ready to re-image the machine. For some
reason the admin password isn't what I think it
should be, so I'll need to talk to Joe and figure
it out.
Add Attachment
Tricia Flaherty May 03, 2006 11:53 AM
the last known location of this machine was 
APS233A for music Adjuncts, please be advised 
that this is also listed as Professor Harchanko's 
office and his primary station is a MAC laptop, 
so if there is not a older desktop in that room 
then we will need to hunt W#20010823[Edit Inv] down.  I 
will be putting this machine under TEch Inbox and 
it has a bad image so needs new one
Add Attachment