Service Request Ticket

Service Request Information

CONTACT	Name	Gamudi, Abraham	Date	May 05, 2006 04:14 PM
	Department		Phone	88336
	Location		Email	gamudia@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040832 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag	8H9PB71	Description	OptiPlex GX280, Pentium4, 540 (3.20GHz, 1M 800MHz)
	Serial No.	8H9PB71	Location	ITC Fee Payment (was Elton/Vickery, BU)
	CPU	Pentium 4-3.2GHz
	OS		Software	MS Office PRO 2003 from P0052524
	Wired NIC	00:11:43:C8:46:1E

TECHS	Submitted by	Dylan Meyers	Contact	phoscey@yahoo.com	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	May 08, 2006 01:06 PM	I'll call him Wednesday	Add Attachment
Courtney Wehner	May 08, 2006 12:49 PM	He called back and said that he is in his office MWF 12-1p and you can talk to him then. Thanks	Add Attachment
Brad Dougherty	May 08, 2006 11:18 AM	I closed the task because the log says the virus was cleaned.	Add Attachment
Brad Dougherty	May 08, 2006 11:12 AM	Called and left a message asking him to call back so we can discuss what happened with his machine.	Add Attachment
Brad Dougherty	May 08, 2006 11:00 AM	The scan completed and didn't find anything. I'm going to call back and tell him that the machine is clean and that he may have a virus on his flash drive.	Add Attachment
Brad Dougherty	May 08, 2006 10:48 AM	I'm running a scan on the machine right now.	Add Attachment
Ronni Luchterhand	May 08, 2006 08:08 AM	called, left message. (BU40832ADJUNCT)	Add Attachment
Dylan Meyers	May 05, 2006 04:16 PM	The Error "w32/wukill_b" "type: worm", came up when he tried to use his flash drive in order to work on his midterms. The last time he used the drive was Wednesday, and he has used it frequently in the past without any problems.	Add Attachment