Service Request Ticket - # 15112

Service Request Information

CONTACT Name Johnson, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 09, 2006 10:28 AM
Department College of Education Phone 88235
Location Email johnsonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20020755[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description 1702FP, 17 inch flat panel display
Serial No. MX-08152-47605-26I-ABC1 Location PDR

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public

Entered by Date Memo
Brad Dougherty May 22, 2006 02:19 PM
The machine was a victim of spyware. I cleaned it
up and everything seems to be working fine now.
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Joe Crowe May 22, 2006 01:12 PM
"A Runtime Error has occurred" error message when
you view Web pages in Internet Explorer after you
install Office 2003
View products that this article applies to.
Article ID	:	822521
Last Review	:	February 13, 2006
Revision	:	2.7
SYMPTOMS
After you install Microsoft Office 2003, you may
receive an error message that is similar to the
following when you view Web pages in Microsoft
Internet Explorer:
Error
A Runtime Error has occurred.
Do you wish to Debug?
Line: line number
Error: nature of script error
You were not prompted to debug Web pages before
you installed Office 2003.
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CAUSE
This behavior may occur after you install Office
2003, if the Web Debugging feature was selected
for installation. If you select Web Debugging
during the Office 2003 installation, the Disable
script debugging check box in Internet Explorer is
cleared.

Note The Web Debugging feature of Office 2003 is
available as an option on the Advanced
Configuration page of the Microsoft Office Setup,
and is located as a subcomponent of Office Tools,
HTML Source Editing, and Web Scripting.
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RESOLUTION
To resolve this behavior, you must reconfigure the
Internet Explorer script debugging options. To do
this, follow these steps:
1.	Start Internet Explorer.
2.	On the Tools menu, click Internet Options.
3.	In the Internet Options dialog box, click Advanced.
4.	Click to select the Disable script debugging
check box.
5.	Click to clear the Display a notification about
every script error check box.
6.	Click OK.
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Courtney Wehner May 22, 2006 12:30 PM
The problem is happening again. THe error " 
Internet Explorer Script Error. Error has occured 
in the script on this page. Line 93 Char 1 Error-
access is denied. Code 0 URL- 
res://C:\WINDOWS\system34\shdoclc.dll/preview.dlg"
She siad that she printed out this error and it 
will be at the front desk if a tech would like to 
look at it. Thanks
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Ronni Luchterhand May 10, 2006 10:50 AM
deleted cookies and temp files... she'll call and
get the tast opened/recreated when the problem
rearises
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Andrew Gonzalez May 09, 2006 01:19 PM
Karleen will take a screenshot next time she gets
the error message, and email to us. Karen was
saying that it happens when she tries to print web
pages. A message come up saying something like
'Some script cannot be run on this page.' 
Says it will still print most of the time, once
you click away the message.
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Joan Guralnick May 09, 2006 10:29 AM
It is actually Karleens machine
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Joan Guralnick May 09, 2006 10:29 AM
It happens randomly. And will be successful after 
many tries.
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