Service Request Ticket - # 15120

Service Request Information

CONTACT Name Burton, Laurie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 09, 2006 02:35 PM
Department Natural Science Division Phone 88345
Location Email burtonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030703[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 7L80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047503, Acorbat Pro 6.0 from P0047699, AdobePageMaker v7.0 from P0047699 moved from W#20030701(Math Office)for Laurie Burtion 05-2006 REMOVED 5-30-2006 SR#15120 Moved to W20080031

Wired NIC 00:0C:F1:E9:FF:B7

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
Sean Courtney May 30, 2006 02:43 PM 
unistalled pagemaker, reinstalled acrobat, all is
well.
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Sean Courtney May 30, 2006 01:19 PM 
heading over...
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Courtney Wehner May 30, 2006 01:17 PM 
She called back and said that she is in till 4pm 
today and wants someone to help her by then. I 
called the techs.
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Courtney Wehner May 23, 2006 01:59 PM 
After the PageMaker was installed, her Adobe 
Professional no longer works. She cannot save any 
PDF files. The Menu is not working either. She 
actually no longer needs Page Maker. She would 
like to be there when someone comes to help her. 
She will be in her office this Friday after 12pm. 
Please call her if you try to go before that. 
Thanks
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Ronni Luchterhand May 10, 2006 11:33 AM 
done, done.  installed and removed from said machines
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Courtney Wehner May 10, 2006 09:01 AM 
She called and said that her computer will be on 
from 11-1 and 2-4 without her being there. And 
she will be there until 11 and then back between 
1-2p.
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Ronni Luchterhand May 10, 2006 08:33 AM 
called, left message
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Tricia Flaherty May 09, 2006 02:53 PM 
FYI she is in a hurry to get this as she is 
making  edits to book text that she is 
collaborating on and trying to get her project 
finished and the use of Pagemaker should be 
helpful to speed up the process
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Tricia Flaherty May 09, 2006 02:39 PM 
This is an older version of Pagemaker that I just 
moved over to T drive this morning her is the 
location T:\Adobe Pagemaker\PageMaker v7 WIN 
APPDisk 1 I am sending her a content Disk(2) in 
Campus mail, please remove from W#2003701 but 
don't be too surprised if it is not on that 
machine as there has been staff as well as 
machine changes in the office spec location for 
Math Dept since the purchase of this license
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