Service Request Ticket - # 15130

Service Request Information

CONTACT Name Spencer, Dennis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 10, 2006 02:17 PM
Department Natural Science Division Phone 88994
Location Email spenced@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030762[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 7PC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047503, Dreamweaver MX 2004 from P0049292

Wired NIC 00:0C:F1:E9:FA:54

TECHS Submitted by James Varieur Contact specialdoug@hotmail.com 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand May 12, 2006 08:37 AM 
recreated profile... seems to be working fine.
she'll call is there are any problems.
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Ronni Luchterhand May 12, 2006 08:05 AM 
called, heading over
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Ronni Luchterhand May 12, 2006 08:03 AM 
The name with the WOU# is Cindy Sprenger, in ITC
103/103A.  I assume this is the "she" mentioned in
the notes?
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Myron Hoeckle (Student) May 10, 2006 03:45 PM 
office is a ghost town.
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James Varieur May 10, 2006 02:31 PM 
On start up she gets an eeror message "can't find 
the local profile,logging you in as a temporary 
profile."  Also says new mouseware has been 
detected. Her settings seem to be as a default 
and information she had saved is no longewr 
accessible. Her icons on the desk top are 
different and the applicatoion dreamweaver that 
she wants has did not save or she can't find the 
files. She said she talked to her web host, a guy 
in portland but he said it was nothing on his end.
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