Service Request Ticket - # 15135

Service Request Information

CONTACT Name Palmer, Tina L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 11, 2006 08:49 AM
Department Student Success & Advising Office Phone 88732
Location Email palmert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030496[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 44RGQ41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047054

Wired NIC 00:0C:F1:E0:45:D9


TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact agonzal@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gonzalez
Email

Public

Entered by Date Memo
Andrew Gonzalez May 11, 2006 04:05 PM
Setup printer internationaled. She should be set
to go. Said she'd call back if there were anymore
issues.
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Courtney Wehner May 11, 2006 03:50 PM
She needs to set up the printer to the computer, 
otherwise everything is good now. 
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Andrew Gonzalez May 11, 2006 12:25 PM
The direct number for the desk Amber Staley works
at is 88425.
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Andrew Gonzalez May 11, 2006 11:37 AM
She's getting a script error: work_for_wou.vbs.
Said it's only happening on the one computer, but
she can access the network drives fine when she
logs into other computers.

The drive she's trying to access is Y:\, she says
it's labeled international admissions.
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Andrew Gonzalez May 11, 2006 11:20 AM
heading over
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Courtney Wehner May 11, 2006 08:50 AM
But it keeps giving her this error message. SHe 
needs this fixed ASAP because she cannot do any 
work. This is a student worker by the way. Amber 
Staley, username: astaley. She can be reached by 
the above ext. Thanks
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