Service Request Ticket

Service Request Information

CONTACT	Name	Gatherum, Shaun	Date	May 11, 2006 09:32 AM
	Department		Phone	88280
	Location		Email	gathers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20051087 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP LaserJet 4350dtn Printer #Q5409A#ABA
	Serial No.	CNGXJ18828	Location	PDR
	Model	Q5409A	Hostname	igor.wou.edu
	Notes	duplexing, third tray IP: 140.211.76.50	Ink/Toner Refill	HP 42A or HP 42X
	Wired NIC	00:14:38:9B:32:0A

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	thompsr@wou.edu	88071

Entered by	Date	Memo
Rick Thompson			Email Public
Entered by	Date	Memo
Rick Thompson	May 17, 2006 10:45 AM	Got it.	Add Attachment
Rick Thompson	May 17, 2006 10:02 AM	working on it.	Add Attachment
Rick Thompson	May 17, 2006 10:01 AM	I have installed it on the computers. Ken has hooked it up to the network. But!! I cannot make it print.	Add Attachment
Brian Smith	May 16, 2006 03:05 PM	i have placed the printer over there (igor.wou.edu) and called telecom to activate a port for it.	Add Attachment
Joe Crowe	May 16, 2006 01:59 PM	When successfully tested, please assign teh task to Rick Thompson. He will need to update the computers in the area to accomodate the new printer.	Add Attachment
Joe Crowe	May 16, 2006 01:08 PM	This is ready to setup in place. Please let Joe know when it's hooked up and ready...we need to test the student printing. If you test and use your own credits, let me know and I'll refund you.	Add Attachment
Joe Crowe	May 11, 2006 12:19 PM	Shaun came up with igor.wou.edu. I've updated the inv.	Add Attachment
Tricia Flaherty	May 11, 2006 09:35 AM	I have this printer tagged and plugged in on the inventory bench near Shaun's Desk with a config page on top. Please update inventory wiith the printer name assigned to it. This is a printer bought by Student Tech for Student printing	Add Attachment