Service Request Ticket

Service Request Information

CONTACT	Name	Ganson, Nancy	Date	May 15, 2006 08:54 AM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050319 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	406R981	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from TRI Site License
	Wired NIC	00:12:3F:97:18:B4

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	guralnij@wou.edu	88646

Entered by	Date	Memo
Joan Guralnick			Email Public
Entered by	Date	Memo
Joan Guralnick	May 15, 2006 10:18 AM	she is able to login in to her machine now. It was asking her to log into TRI. I canceled the window and it came up as it should.	Add Attachment
Joan Guralnick	May 15, 2006 09:55 AM	I went over to see if I could help	Add Attachment
Audrey Macken	May 15, 2006 09:53 AM	She called again to check the status of this. She tried restarting it again and it still didn't work.	Add Attachment
Audrey Macken	May 15, 2006 08:59 AM	She was going to wait for Shawn to go over there this morning, but it is getting to the point that she really needs to get some work done. She tried restarting her computer, and it looked like it was about to work, but then it just went back to the previous description.	Add Attachment
Audrey Macken	May 15, 2006 08:56 AM	Sign in box says connect to soli.tri... After she types in password the page that comes up says MASH/ganson and her password is highlighted.	Add Attachment