Service Request Ticket - # 15163

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 15, 2006 10:32 AM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050319[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 406R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from TRI Site License

Wired NIC 00:12:3F:97:18:B4

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith May 15, 2006 11:12 AM 
the popup was generated by an actualy piece of 
software installed on the machine claiming to be 
anti-virus software.  I looked it up on the net 
and found mixed reviews, some sites claimed it 
was malware, others did not.  She did not know 
what the software was so i uninstalled it and 
then ran windows defender.
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Michael Orr May 15, 2006 10:33 AM 
She can't close it and there's no program button
in the taskbar. Looks like spyware.
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Michael Orr May 15, 2006 10:32 AM 
The popup says "This is Aveo here with an
Inteligram for you. Click on me to see it!"
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