Service Request Ticket

Service Request Information

CONTACT	Name	Minnick, Nancy	Date	May 15, 2006 11:28 AM
	Department	Admissions Office	Phone	88502
	Location		Email	minnickn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020097 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	PO: P0038514;Dimension 4500 Series, Pentium 4 -1.8GHZ
	Serial No.	910GP11	Location	PDR
	CPU	Pentium 4-1.8Ghz
	OS	Unknown	Software
	Wired NIC	00:07:E9:01:41:D4

TECHS	Submitted by	Michael Orr	Contact	morr@wou.edu	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	May 15, 2006 04:14 PM	seems to only be that machine and that DVD that is the issue.	Add Attachment
Myron Hoeckle (Student)	May 15, 2006 02:57 PM	I got some audio through WMP... but it was un reconizable.	Add Attachment
Myron Hoeckle (Student)	May 15, 2006 02:41 PM	audio options are greyed out of the drop down menu.	Add Attachment
Myron Hoeckle (Student)	May 15, 2006 02:40 PM	no DVD audio is going through... its not on mute.	Add Attachment
Myron Hoeckle (Student)	May 15, 2006 02:40 PM	sound works on the OS...	Add Attachment
Myron Hoeckle (Student)	May 15, 2006 02:22 PM	heading over.	Add Attachment
Audrey Macken	May 15, 2006 02:12 PM	Nancy called back about this and said she is unable to get sound.	Add Attachment
Brad Dougherty	May 15, 2006 12:00 PM	They just needed WinDVD installed. Done.	Add Attachment