Service Request Ticket

Service Request Information

CONTACT	Name	Crawford, Leonard	Date	May 16, 2006 11:40 AM
	Department	Registrar’s Office	Phone	88186
	Location		Email	crawfordl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20040365 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 1g Ultra-Thin Client #BAE-110-00
	Serial No.	MB041130625	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:03:BA:6B:8D:20

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	knabet@wou.edu	88507

Entered by	Date	Memo
Travis Knabe			Email Public
Entered by	Date	Memo
Travis Knabe	Jun 14, 2006 09:03 PM	printer was not connected to the network. one of joe's techs is going to pay with their life.	Add Attachment
Matei Mitaru	Jun 13, 2006 10:49 AM	He called back saying the computers are still not able to print...	Add Attachment
Courtney Wehner	Jun 01, 2006 04:18 PM	He called back and wanted to know when they would b efixed. Thanks...don't try scaring me again!	Add Attachment
Travis Knabe	May 18, 2006 10:40 AM	working on it	Add Attachment
Mark Lyons	May 18, 2006 10:37 AM	Leonard called back to say the the printers are still not printing.	Add Attachment
Ronni Luchterhand	May 17, 2006 09:26 AM	these "computers" are thin clients... how do we set up printers for thin clients?	Add Attachment
Joe Crowe	May 16, 2006 03:43 PM	Do this or face the wrath of Leonard!	Add Attachment
Matei Mitaru	May 16, 2006 11:41 AM	The printer # is 20040372. The printer shows that it is on and working, and the computer is working fine, but when a print job is sent to the printer, it does not print out.	Add Attachment