Service Request Ticket - # 15235

Service Request Information

CONTACT Name Payton, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 19, 2006 09:59 AM
Department Phone 88967
Location Email paytons@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030838[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag 5N80Y41 Description Dimension 4600, P4-2.80GHz
Serial No. 5N80Y41 Location Ellis Network Monitoring Station

CPU Pentium 4-2.80Ghz


OS Software MS Office Pro from P0047320, Acrobat Standard V7 from P0057063
TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact rluchte@wou.edu 88925

Tracking

Entered by Date Memo
Ronni Luchterhand
Email

Public
Entered by Date Memo
Ronni Luchterhand May 22, 2006 11:39 AM 
done
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Ronni Luchterhand May 22, 2006 10:32 AM 
heading over
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Joe Crowe May 19, 2006 04:35 PM 
Tricia and I spoke.  This is the switch that I
recommended to Sue (in TRC).
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Tricia Flaherty May 19, 2006 12:52 PM 
per the previous msg no need to contact Shaun 
since this does not involve Student Tech equipment
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Tricia Flaherty May 19, 2006 12:48 PM 
FYI this is all CTL/TRC owned equpment
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Tricia Flaherty May 19, 2006 12:43 PM 
Epson Scanners should work fine on MACS BUT 
please get to the bottom of why HP scanners are 
purported to not work with MACs first this needs 
further investigation about what is keeeping the 
MACs from not scannig before we agree to move 
around anything.  at least one of the HP scanners 
has MAC OS drives and the 6300c may only be os9 
and OS 8 but we need more details as to why there 
non function came about  Talk with Shaun Gatherum 
before actually swapping around any scanners
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Ronni Luchterhand May 19, 2006 12:18 PM 
Tricia, this isn't possible, right?  It is my
understanding that Epson scanners do not have
drivers for Macs.  (Which would be why we have HPs
for the macs.) Do you have this information?
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Ronni Luchterhand May 19, 2006 11:27 AM 
called, went straight to Audix (I didn't leave a
message)
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Michael Orr May 19, 2006 09:59 AM 
Email: Greetings, since the Hp scanners we had on
the Macs not longer will work with them, would it
be possible to switch the hp's to the Dell PCs and
the Epsons that are on the PC's to the Macs?
Items in contention are:
epson 2480  WOU# 20040937[Edit Inv] currently on Dell #20030838[Edit Inv]
epson 2480 WOU 3 20040934[Edit Inv] on Dell #20030839[Edit Inv]

HP scanjet 7400C WOU# 20020456[Edit Inv] currently not
working on Emac #20020436[Edit Inv]
HP Scanjet 6300C WOU# 911630 currently not working
on G5# 20031175[Edit Inv]

Thanks, Sue
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